Hospice Registered Nurse
OFFICE IN SHERMAN OAKS
Compensation: Starting $45-$50 hourly
The Hospice Nurse Case Manager plans and delivers care to patients utilizing the nursing process of assessment, planning, interventions, implementation, and evaluation; and effectively interacts with patients, significant others, and other interdisciplinary team members while maintaining standards of professional nursing and clinical competency.
DUTIES AND RESPONSIBILITIES:
Operates under the director of the Director of Nursing, Administrator and under the Medical Director’s orders. Responsible for identifying and coordinating patient/family care to support terminally ill patients and families in home, skilled nursing facility or residential care facility.
Frequency of patient/family contacts will be at the discretion of the Case Manager and his/her assessment of need, but will be a minimum of once per week. The Case Manager endeavors to utilize teaching, assessment, and intervention skills to provide comfort care and maximize the quality of life for the patients and families.
Depending on the acuity of the patient, the Case Manager is expected to make 4-5 visits per day with documentation.
- Assess home care needs, being aware of the physical, emotional, and spiritual aspects and gather data on social, economic and cultural factors which may influence health, well-being and quality of life.
- Assist patients, family members or other clients with concern and empathy; respect confidentially and privacy and communicate in a courteous and respectful manner.
- Provide direct care to patients as prescribed in the Interdisciplinary Plan of Care in order to maintain the highest level of comfort and quality of life and assuming primary responsibility for case management.
- Evaluate and perform ongoing assessment and revise initial written plan of care with Interdisciplinary collaboration weekly or as the needs and conditions of the patient/family change.
- Authorize, coordinate and supervise care, as prescribed in the Interdisciplinary Plan of Care, with contracted vendors in order to meet the needs of the patient.
- Attend and participate in weekly patient care conferences (PCC).
- Document accurate and ongoing assessment of patient status via a variety of mediums of communication (verbal, written, email, computer documents and databases). Document patient care reflecting nursing interventions, patient response to care, patient needs, problems, capabilities, limitations, and progress toward goals. Documentation includes evidence of appropriate patient/significant other teaching, and the understanding of these instructions is noted in the medical record. Maintain up-to-date charts and records on patient care and regular communication with the patient’s physician regarding changes in the patient’s plan of care.
- Investigate and follow through on unusual orders or requests for service or information.
- Perform blood draws if required.
- Participate in the agency’s on-call rotation as prescribed by the needs of the agency to provide nursing service to clients when required outside office hours.
- Be available, when possible, to meet a patient/family’s need for continuous care in time of crisis.
- Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the agency.
- Supervise and maintain ongoing effective communication with other hospice personnel involved with patient care. This may involve formal and informal team meetings in addition to PCC.
- Knowledge of and availability to perform patient intakes and information visits as needed including explanation of the hospice benefit/Medicare, complete physical assessment, completion of all pertinent paperwork, and communication of new patient status to the HOV team.
- Knowledge and availability to handle patient information calls and overflow of intake/Triage calls.
- Provide bereavement resources to the family as appropriate.
- Establish HHA plan of care as well as indirectly and directly supervising the plan of care per regulations.
- Perform as a member of the Agape Hospice team as a whole and participate in the Total Quality Management philosophy of the agency.
- Performs other duties as assigned consistent with skills and training and the mission and goals of the agency.
Marketing / Community Relations
THE IDEAL CANDIDATE WILL HAVE A STRONG BACKGROUND IN MARKETING AND COMMUNITY RELATIONS, WHILE BEING A STRATEGIC THINKER DRIVEN BY MEETING AND EXCEEDING SALES GOALS.
COMPENSATION: Salary plus bonus.
The Marketer’s overall goal is to increase patient census while working with other members of the intake and admissions team. Will interacting with hospitals, skilled nursing homes, physicians, board and care homes and outpatient discharge planning services, for the purpose of generating appropriate patient referrals/admissions by establishing and maintaining professional relationships with all referral sources.
The Marketing Liaison works under the general supervision of the Administrator.
BACKGROUND WILL INCLUDE:
- Bachelor’s Degree in Marketing or related field preferred.
- 2 years of hospice sales experience preferred.
- Strong time management skills.
- Proven ability to manage a sales territory and contact database.
- Proven ability to generate and maintain relationships with new and existing accounts.
- Valid and current auto insurance and drivers license is required.
SUMMARY OF MAJOR FUNCTIONS:
- Collaborate with Agape team members on development of new target markets.
- Use Innovative approaches to existing and future target markets to build and maintain census.
- Maintain positive relationships with referral sources.
- Guide the hospice referral process and work closely with the DON/Administrator to ensure admission of patients.
- Safeguard privacy and confidentiality.
- Comply with state and federal regulatory requirements regarding all marketing, outreach and enrollment activities.
- Collect data for Admission activities.
- Maintain and update the marketing materials, presentations, and policies and procedures.
- Perform community outreach activities including presentations, exhibits and one-on-one contact with community groups, and coordinate special events.
- Other duties as required.